Support Desk Development, Maintenance, and Administration.

Scope:
– Determine and add Troubleshooter steps
– Write and/or edit Knowledgebase articles
– Add and/or edit News items and News feeds
– Procurement and addition of images to articles on the support desk
– Verification of information on Knowledgebase articles and Troubleshooter steps to ensure correctness
– Change settings on the support desk as necessary (included upgrading/updating the support desk software, adding/removing staff, admins, macros, predefined replies, departments, articles, support email addresses, among others)

See the historical progression of the support desk frontend below.

Visit the SEONitro Support Desk