SEONitro Support Desk
Content Editing/Management | Customer Support | My Projects | Technical Writing | Web Development
Support Desk Development, Maintenance, and Administration.
Scope:
– Determine and add Troubleshooter steps
– Write and/or edit Knowledgebase articles
– Add and/or edit News items and News feeds
– Procurement and addition of images to articles on the support desk
– Verification of information on Knowledgebase articles and Troubleshooter steps to ensure correctness
– Change settings on the support desk as necessary (included upgrading/updating the support desk software, adding/removing staff, admins, macros, predefined replies, departments, articles, support email addresses, among others)
See the historical progression of the support desk frontend below.
- SEONitro Support Desk on April 8, 2011, before I started adding enhancements to it.
- SEONitro Support Desk on April 16, 2011, with links to seonitro.com and elite.seolinkvine.com added.
- SEONitro Support Desk on May 11, 2011, with News.
- SEONitro Support Desk on August 14, 2011, with BackLinkBuddy.